Corporate information center and knowledge managers have always had to justify their spending on information services. Instead of talking about doing more with less, the conversation is now about doing something more valuable, creating insights that were not possible before, and contributing directly to the strategic goals of the organization.
In this white paper, Mary Ellen Bates shares best practices for enhancing and articulating the value of information services from her interviews with information managers.
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About Mary Ellen Bates
Mary Ellen Bates is the principal of Bates Information Services Inc., providing business insights to strategic decision makers and consulting services to the information industry. Mary Ellen worked for over a decade in corporate and government information centers before launching her business in 1991. She received her MLIS from the University of California Berkeley and is based near Boulder, Colorado.